Microsoft Dynamics 365

Streamlining workflows with one-stop Microsoft Dynamics 365 services

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Transforming operations with intelligent business applications

As productivity is a key goal, companies are adopting ERP and CRM systems to transform critical functions and beyond.

20%

of companies can capture more than half the projected benefits from ERP systems

315%

ROI when modernizing customer service with Dynamics 365 (Forrester)

292 hours

were saved per agent each year thanks to Microsoft Dynamics 365

Service Offerings

Implementation & rollout

Business Assessment & Consulting
System Implementation
System Rollout
Rollout Regression Testing
System Training

Migration

Dynamics 365 Migration
System Lift-and-Shift (On-Premises to Azure)

Customization & Enhancement

Enhancement Development
Forms Development
Integration
PowerApps Development
Performance tuning

Data Analytics & Reporting

Master Data Management
Data Governance
Data Warehouse Design & Construction
Financial Consolidation Implementation
PowerBI Reports Development

Managed Services

Incident Management
Service Requests
Change Management
Technical Upgrade & Patching
Authorization Management

Accompanying your Transformation

Client challenges

Our solutions

Deep experience in Dynamics 365

FPT, with deep experience in Dynamics 365, can provide the necessary expertise to navigate complex implementation processes. Our team understands the nuances of various industries, ensuring that our solutions are tailored to meet specific business needs.

Wide global presence

FPT, operating in 30 countries and territories, offers a large pool of experts who can accompany our customers wherever they are. This global presence allows us to provide consistent support and talent acquisition solutions to mitigate talent shortage.

FPT's Global Standards and Compliance

FPT follows strict global privacy and data protection standards to ensure transparency and build customer trust. We comply with regulations such as HIPAA, GDPR, and other international frameworks to uphold the highest levels of security and privacy.

Deep experience in Dynamics 365

FPT, with deep experience in Dynamics 365, can provide the necessary expertise to navigate complex implementation processes. Our team understands the nuances of various industries, ensuring that our solutions are tailored to meet specific business needs.

Wide global presence

FPT, operating in 30 countries and territories, offers a large pool of experts who can accompany our customers wherever they are. This global presence allows us to provide consistent support and talent acquisition solutions to mitigate talent shortage.

FPT's Global Standards and Compliance

FPT follows strict global privacy and data protection standards to ensure transparency and build customer trust. We comply with regulations such as HIPAA, GDPR, and other international frameworks to uphold the highest levels of security and privacy.

Success Stories

Étude de cas

Leveraging Confidon and Microsoft Dynamics 365 for an Insurance Leader

A global insurance company partnered with FPT to modernize underwriting and claims. FPT implemented Confidon and Microsoft Dynamics 365. Thus, the client increased STP by 12%, reduced adjustment time from 20 minutes to 2 seconds, attracted 9.2 million online customers, and generated US$280M ANP.

Étude de cas

Boosting 300% Sales Efficiency with Microsoft Dynamics 365 Implementation

A leading retailer serving a major Singapore airline partnered with FPT to implement Microsoft Dynamics 365 for asset and inventory management. After the implementation, the client experienced a 300% increase in sales efficiency, automated payments, and real-time data insights.

Étude de cas

Implementing Microsoft Dynamics 365 for a Singapore Healthcare Institution

A large Singaporean kidney transplant company partnered with FPT to address slow system performance and manual processes. After implementing Dynamics 365 with the help of FPT, the client achieved real-time data, streamlined budget consolidation, and better decision-making and patient rapport.

Étude de cas

Microsoft Dynamics 365 Migration for a Heavy Industry Company

A Japanese multi-industry company partnered with FPT to upgrade their CRM to Microsoft Dynamics 365. The migration, using Kingswaysoft for system integration, streamlined processes, improved data management, and enhanced team collaboration with real-time analytics and customizable workflows.

Insights

News

Navigating the Future of ERP Industry in South Korea Ngo Minh Tri, FPT Software Vice President and Director of Enterprise Business Services Unit, FPT Corporation, shares his insights on the evolving ERP landscape, the unique demands of Korean enterprises, and FPT’s strategic vision in the SAP ecosystem.

Communiqué de presse

FPT Receives SAP APJ Partner Excellence Award 2025 for Regional Strategic Services Partner FPT announced it received a SAP® APJ Award for Partner Excellence 2025 for Regional Strategic Services Partner. Awards were presented by SAP to the top-performing partners in the Asian Pacific Japan (APJ) region that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions.

Communiqué de presse

FPT Establishes FPT BTP Park to Enhance SAP Business in Japan FPT BTP Park is a comprehensive ecosystem that integrates all SAP-related activities to provide end-to-end services, from consultation to system development, operations, and maintenance, to ensure seamless synchronization, and accelerate customer business expansion.

Communiqué de presse

FPT in IDC MarketScape: Asia/Pacific SAP Implementation Services 2024 This recognition reaffirms FPT Software's commitment to delivering successful projects for clients worldwide, and driving continued excellence that helps them stay ahead in the industries.

Blog

Top 5 AI Trends in 2025 As enterprises progress into 2025, the influence of AI will keep expanding, creating more opportunities across various industries. It is essential for businesses to stay updated with the five key trends this year, which include: Agentic AI, the growing use of AI in software development, AI applications in cybersecurity and defense systems, the emergence of AI regulations, and AI's role in promoting sustainability.

Client Testimonial

FPT is an important partner that has already contributed to great results in key areas such as cloudification, SAP, data platforms, and cyber security. We look forward to continuing this successful partnership.

Edgar Aschenbrenner Chief Information Officer
RWE AG